Posted by: Matthew Molinari | March 3, 2012

Connecting Manufacturing and Selling

I found this article the other day and it got me thinking a about the importance of consistency from start to finish. It is certainly critical to have specific goals for each aspect of your business but it is equally necessary to have goals that span the entire process to ensure that the overall mission of the company is being met.

This article focuses on manufacturing but to think about it in simple terms it really compares well to a restaurant. Let’s say the back of house has a goal to put out plates as soon as the ticket comes in to them while the servers have a goal to give customers time to enjoy at least one glass of wine between ordering, the appetizer and the main course.

There is nothing wrong with each goal individually. Certainly, the kitchen does not want to get backed up and the servers would like to up sell drinks as they have the highest profit margin. But what happens when those two goals come into conflict? Two individually successful goals can lead to a failure for the restaurant when food prepared too quickly either rushes guests or gets to them cold from sitting.

This is why there needs to be a strong connection in any business to ensure that the entire process of producing your product runs as efficiently as possible with as little waste and lag time between stages as possible. The article references one possible way to achieve this is through Lean Six Sigma which focuses on constant improvement and reduction of unnecessary steps in production.

Toyota excels at Lean Production: Toyota Tips

These processes are mainly geared to manufacturing businesses but they can and should be applied to almost any company. Certainly, a restaurant is basically a manufacturing plant that must reduce waste and focus on planning to ensure costs stay low and food gets to customers on time while also exceeding expectations.




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